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Customer satisfaction research
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#	Item
161	Customer Satisfaction Tracking Research Annual Report[removed]May, 2014 Prepared by: NRG Research Group Add to Reading List Source URL: www.transitbc.com Language: English - Date: 2014-06-04 13:30:56 BC Transit Transit bus British Columbia
162	CUSTOMER SERVICE AND BUSINESS RESULTS: A SURVEY OF CUSTOMER SERVICE FROM MID-SIZE COMPANIES Dimensional Research \| Add to Reading List Source URL: d16cvnquvjw7pr.cloudfront.net Language: English - Date: 2013-03-15 16:32:50 Customer experience Customer Customer satisfaction Co-creation Marketing Customer experience management Business
163	U.S[removed]Automotive Solutions Guide A Global Marketing Information Company jdpower.com U.S[removed]AUTOMOTIVE SOLUTIONS GUIDE Add to Reading List Source URL: www.jdpower.com Language: English - Date: 2014-08-25 17:28:29 Thousand Oaks California Customer satisfaction Technology Market research Quality management Vehicle Dependability Study Benchmarking Online shopping Usability Business Consumer behaviour J. D. Power and Associates
164	www.mria-arim.ca MRIA Bulletin Quebec chapter Add to Reading List Source URL: mria-arim.ca Language: English - Date: 2013-12-03 10:39:38 Web 2.0 Consumer behaviour Internet marketing Electronic commerce Google Marketing research Customer satisfaction LoyaltyOne Marketing World Wide Web Business Computing
165	FOR IMMEDIATE RELEASE Web Banking Remains Key Ingredient of Customer Satisfaction, Reports CFI Group Research also uncovers growing importance of information and effective communications as key drivers of satisfaction AN Add to Reading List Source URL: cfigroup.com Language: English - Date: 2014-08-01 13:54:35 Mobile banking Mobile content Customer satisfaction Bank American Customer Satisfaction Index ING Group Financial services Foresee Results Business Technology Electronic commerce
166	FOR IMMEDIATE RELEASE February 10, 2014 VA’s National Cemeteries Continue Leading Nation in Satisfaction Survey Ranking Tops Federal Agencies, Private Firms WASHINGTON – For the fifth consecutive time, the Department Add to Reading List Source URL: rollingthunder1.com Language: English - Date: 2014-03-19 14:47:26 National Quality Research Center United States Department of Veterans Affairs Cemetery Business Foresee Results Consumer behaviour Customer satisfaction American Customer Satisfaction Index
167	SURVEY market research bulletin magazine Add to Reading List Source URL: www.cvent.com Language: English - Date: 2012-04-25 10:54:23 Consumer behaviour Customer attrition Customer relationship management Loyalty business model Customer satisfaction Customer experience Customer retention Sales ECRM Business Marketing Customer experience management
168	FOR IMMEDIATE RELEASE Contact Center Satisfaction Index Drops 10 Percent in 2013, Reports CFI Group Study Research finds social media can help companies recover ANN ARBOR, Mich.- Feb. 12, 2014 – In its seventh year, C Add to Reading List Source URL: cfigroup.com Language: English - Date: 2014-02-12 12:04:49 Customer satisfaction American Customer Satisfaction Index Customer experience management Telephony Electronic commerce Customer experience Call centre Online shopping Foresee Results Marketing Business Consumer behaviour
169	\| White Papers Employee Satisfaction Research has shown consistently that companies that encourage or engage their employees to provide ideas and suggestions have consistently higher employee Add to Reading List Source URL: www.cvent.com Language: English - Date: 2011-03-10 10:28:14 Organizational behavior Behavioural sciences Employee engagement Job satisfaction Employee surveys Employee retention Organizational culture Customer satisfaction Exit interview Management Human resource management Social psychology
170	Microsoft Word - Survey Manual _rev 2007_.doc Add to Reading List Source URL: www.fairfaxcounty.gov Language: English - Date: 2008-11-19 19:09:57 Survey methodology Methodology Market research Evaluation methods Psychometrics Questionnaire Likert scale Sampling Customer satisfaction Statistics Science Research methods

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